Refund policy

Refund Policy — Calm Club Co.

At Calm Club Co., we want you to love your purchase and feel fully satisfied with your experience. If for any reason you’re not happy with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Please contact us at support@calmclubco.com before sending your item back. Once approved, you’ll receive instructions for your return.

Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed back to your original payment method within 5–7 business days.

Please note:

• Shipping fees are non-refundable.

• Refund times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Digital downloads

• Gift cards

• Sale items

• Opened candles or body care products

Exchanges

If you’d like to exchange an item for a different size, color, or product, please contact us within 14 days of delivery. Exchanges are processed once we receive your returned item.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email support@calmclubco.com within 7 days of delivery with photos of the issue, and we’ll make it right immediately.